Privacy Policy
How we collect, use, and protect your personal information.
SquareStair Media ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share through www.squarestairmedia.com and related services. This Privacy Policy explains what information we collect, how we use it, where it is stored, and the choices available to you. We manage personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and electronic communication requirements under Canada's Anti-Spam Legislation (CASL), where applicable. By using this website, submitting a form, downloading resources, or interacting with our services, you agree to the practices described in this policy.
Information We Collect
We collect information you voluntarily provide when you interact with our website or contact us.
This may include your name, email address, company name, phone number, service interests, written messages, business information submitted through forms, assessments, surveys, consultant interest submissions, and information shared through live chat or consultation requests.
We also collect limited technical and usage information automatically through analytics, hosting infrastructure, security systems, and third-party service integrations.
This may include browser type, device type, operating system, referral source, pages visited, session activity, approximate geographic location derived from IP address, and limited IP-based verification used for spam prevention and security.
How Information Is Collected
Information may be collected through contact forms, downloadable resource requests, consultant interest forms, business assessment tools, live chat features, analytics platforms, and bot protection systems.
Some forms also use spam prevention methods such as form timing checks, honeypot fields, rate limiting, and verification tools to reduce abuse and unauthorized submissions.
How We Use Information
We use collected information to respond to inquiries, deliver requested resources, provide consultation follow-up, evaluate project fit, manage consultant program interest, generate assessments or recommendations, improve website performance, prevent spam and abuse, and monitor marketing and traffic performance.
Where required, we rely on your consent for follow-up communication, newsletters, marketing communication, and other commercial electronic messages in accordance with CASL.
We do not sell personal information to third parties.
Third-Party Services
We use trusted third-party service providers to support website operations and business functions.
These providers may assist with analytics, cloud hosting, database storage, downloadable resources, spam prevention, live chat functionality, customer relationship management, artificial intelligence processing, scheduling, email communication, and payment processing when applicable.
These providers process information according to their own privacy policies and security standards. We work to use reputable providers and limit access to information where reasonably possible.
Assessments, Automation, and AI Processing
Some forms, assessments, and service interactions may involve the use of artificial intelligence tools, automation systems, or third-party processing platforms to generate reports, recommendations, operational insights, or business analysis.
This may include business operations details, workflow descriptions, internal process information, and other information you choose to provide.
We do not recommend submitting highly sensitive personal, financial, medical, legal, or regulated confidential information through standard website forms unless specifically requested and appropriate safeguards are in place.
Data Storage and Retention
Contact form submissions, downloadable resource requests, consultant interest submissions, and related lead information may be stored in secure database infrastructure used for business operations and client communication.
We retain submitted information for lead management, service delivery, follow-up communication, operational records, and legal or business obligations where applicable.
We use access controls, database restrictions, and administrative protections designed to limit unauthorized access.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies through analytics tools, security services, and embedded third-party services such as live chat and related integrations.
These technologies help us understand site usage, improve performance, prevent abuse, and support marketing analysis.
By continuing to use this website, you acknowledge the use of these technologies.
Payment Information
Our primary website does not currently process direct online payments through public checkout forms.
If payment processing is introduced in the future, payments may be handled by secure third-party payment processors. In that case, payment details would generally be processed by the payment provider and not stored directly by SquareStair Media unless clearly stated otherwise.
Your Rights
Subject to applicable law, you may request access to the personal information we hold about you, request corrections to inaccurate information, request deletion where appropriate, withdraw consent for future communications, or ask questions about how your information is handled.
To make a request, contact us using the information below.
Security
We use reasonable technical and administrative measures to protect submitted information from unauthorized access, misuse, disclosure, or abuse.
No internet-based system can guarantee absolute security, and users should avoid submitting highly sensitive confidential information through standard website forms unless specifically requested.
Policy Updates
We may update this Privacy Policy as our services, tools, integrations, or legal obligations change.
Updated versions will be posted on this page with a revised effective date.
Contact
For privacy-related questions or requests, please contact: